Today, a security guard tour solution must encompass more than checkpoints and devices.  Yet, a look at the recent Security Industry Buyers Guide reveals that the majority of companies providing such software and hardware still focus on checkpoints and devices.  To add value, a guard tour management solution must solve a business need without creating multiple business headaches.

Having replaced multiple legacy security guard tour systems, the D3 team consistently encounters solutions focused on accountability rather than empowerment.  In other words, the legacy systems allow management to “police” the security presence rather than use the security presence to collect valuable data for risk management.  Most legacy systems allow direct supervisors to verify checkpoint visits but do not empower officers in the field to create security and facility incident reports, receive dispatches or review security post orders.  Moreover, the legacy systems favor the site over the enterprise.  As a result, accountability remains local rather than global.  Hence, organizations are unable to benchmark security contract providers and systemic failure to meet service level agreements occurs.

In addition to an auditable security presence, D3 identified the following business needs of a security guard tour solution:

1. Customer configurable
2. Incident capture that triggers notifications and actions
3. Dispatch data collection from officers
4. Security operations information dissemination (security post orders)
5. On-demand enterprise-wide analysis generation
6. Efficient device and solution management delivery

By providing a configurable solution that allows site variances and empowers officer creation of incidents, supplements of dispatches and review of security post orders, business users at both the management and officer level are empowered.  Through enterprise-wide analysis, senior management is given the tools to reward or penalize contract security providers for service level agreement performance.

Most importantly, D3’s market research revealed that one of the primary complaints organizations have with their security guard tour solution is ineffective support.  Customers desire a single point-of-contact for mobile hardware and software management.  As such, D3 developed a Level 1 Support infrastructure that features a single point-of-contact for all mobile hardware and software support including the remote push of software upgrades to the mobile devices.  By managing a spare pool, pushing periodic upgrades to the devices and authorization to initiate a warranty return, a single call to D3 can solve all mobile device issues.  Through a superior solution and a commitment to Total Customer Care, the D3 Guard Tour module solves business needs without the logistical headaches of legacy security guard tour solutions.