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D3 Support Center / Submit an Issue

Submit a Support Ticket

As a D3 customer, you may submit an issue, question, or feature request, directly to D3 support staff using the web-form below. If an error in the D3 Application is suspected, please submit via email, and attach a WebEx recording of the error and the sequence of steps leading up to it. WebEx recording software is available on the Resources page. Please note that the answers to many of your questions can be found in our FAQ & D3 University sections.

To facilitate effective support for our customers, D3 asks that the following information be included in all submissions:

  • Your full name, company name, and email address
  • A detailed description of the issue that occurred
  • Any other details that may be pertinent (eg. Recent changes in server configuration)

Contact Tech Support
<TABLE id="Table1" cellSpacing="0" cellPadding="10" width="385" align="left" border="0"> <TR> <TD class="body3" width="188"><B>Name (Required)</B></TD> <TD class="body3" width="157"> <input name="_ctl0:_ctl0:bcr:Name" type="text" id="_ctl0__ctl0_bcr_Name" class="Title" /></TD> </TR> <TR> <TD class="body3"><B>Title</B></TD> <TD class="body3"> <input name="_ctl0:_ctl0:bcr:Title" type="text" id="_ctl0__ctl0_bcr_Title" class="Title" /></TD> </TR> <TR> <TD class="body3"><B>Company (Required)</B></TD> <TD class="body3"> <input name="_ctl0:_ctl0:bcr:Company" type="text" id="_ctl0__ctl0_bcr_Company" class="Company" /></TD> </TR> <TR> <TD class="body3"><B>E-mail (Required)</B></TD> <TD class="body3"> <input name="_ctl0:_ctl0:bcr:Email" type="text" id="_ctl0__ctl0_bcr_Email" class="Email" /></TD> </TR> <TR> <TD class="body3"><B>Telephone (Required)</B></TD> <TD class="body3"> <input name="_ctl0:_ctl0:bcr:Telephone" type="text" id="_ctl0__ctl0_bcr_Telephone" class="Telephone" /></TD> </TR> <TR> <TD class="body3" colSpan="2"><SPAN class="body3"><B><SPAN class="body3"><B>Request details of problem(s) (Required)</B></SPAN> <P> <textarea name="_ctl0:_ctl0:bcr:Details" rows="8" id="_ctl0__ctl0_bcr_Details" class="formField"></textarea></P> </B> </SPAN></TD> </TR> <TR> <TD align="right" colSpan="2"> <input type="submit" name="_ctl0:_ctl0:bcr:Submit" value="Submit" id="_ctl0__ctl0_bcr_Submit" class="CommonTextButton" /> <P></P> </TD> </TR> </TABLE>
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