Incident Reporting / Case Management



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The Incident Reporting Software module is at the core of D3’s end-to-end integrated security management technology or virtual Security Operations Center (vSOC). The incident reporting application is easy-to-use and fully customizable. The flexible customization options allow incident forms, tasks and analysis reports to be designed to your organizations unique requirements. This greatly reduces unnecessary incident form fields, streamlines adoption of the system by staff and ensures the appropriate information is being collected.

With important incident data collected consistently by all sites and departments, the process of retrieving files and analyzing incidents becomes simple and accurate. Individuals access and collaborate on a single incident report ensuring data integrity and control over access to information.

The approval process of an incident report becomes automated. The system is configured to send notifications, assign tasks and escalations to appropriate individuals depending on the incident type, priority, time, status or custom criteria. This ensures compliance with company policy, and provides a single, systematic function for management of company procedures regarding incidents and follow up.


Features & Benefits

  • Web Based – Secure and accessible from anywhere, anytime
  • Analysis Reports – Create, save, export and publish to others
  • Workflow and Notifications – Adding any question easily adds a new workflow – any workflow!
  • Administration Application – Unlimited customization options
  • Tasks Feature – Assign tasks, track activity
  • Mobile Enabled – Create Incident reports in the field
  • Site, Group, Role Information Access Controls – Set access permissions down to each field of the form
  • Built in Search Engine – Incorporates information access controls and search filters
  • History – Records each activity performed on a record and retains a snapshot of each version
  • Auto-fill – Automatically populate fields from your existing data sources
  • Link Related Incident Reports, Associated Tasks and Activities
  • Custom Print & Export Template Designer