Current Job Openings:

 

UX Designer

Customer Success Manager

Intermediate Software Developer

Senior Software Developer

Technical Business Analyst

Experienced Web/Mobile Software Technical Support

Technical Support (Night Shift)

QA Tester / QA Analyst for Web and Mobile Applications

Cyber Security / Incident Response System Engineer

Business Development Manager

Software UI & UX Designer

Pre Sales Systems Engineer


Position: UX Designer

City: Vancouver

 

Job Description:

D3 is seeking an experienced User Experience Designer. We’re looking for someone with strong user interface, usability and visual design skills to create scalable applications to improve the user experience on the D3 suite of B2B software. As a UX designer, you will define and design interfaces for our industry leading Physical and Cyber Security products. You will be responsible for developing best-in-class end-user experiences (user interface designs, interaction models, prototypes, etc.) in a fast-paced environment. You will work closely with product management, engineering and company leaders to successfully go from early stage product concepts to launch. You are a pragmatic visionary that can translate business needs into a fantastic customer-focused solution. You must be responsive, flexible, and able to succeed within an open and collaborative peer environment. The ideal candidate for this position will be at ease visualizing an experience in the abstract and then being able to drive that vision into solid design deliverables.

Responsibilities and Skills:

• Analyze user interface problems and create on-brand design solutions that meet measurable business goals and requirements.
• Create user-centered designs by considering customer feedback, technical constraints/opportunities and usability findings.
• Work closely with the product team to develop use cases and high-level requirements.
• Design the UI architecture, interface, and interaction flows for a variety of screen sizes and interaction models.
• Quickly yet thoroughly create process flows, wireframes, and visual design mockups as needed to effectively conceptualize and communicate detailed interaction behaviors.
• Develop and maintain detailed user-interface specifications.
• Present design work to the product team and D3 executives for review and feedback.
• Provide leadership in the area of contact center user interface innovations.

Requirements:

• 3+ years experience as a user experience designer, interaction designer, information architect, or similar role.
• A portfolio or work samples demonstrating experience creating great user-centered design solutions.
• Excellent communication, presentation, interpersonal and analytical skills including the ability to communicate complex, interactive design concepts clearly and persuasively
• Relentless desire for innovation, balanced with business needs, and customer expectations
• Experience working in a collaborative team and working directly with developers for implementation of designs.
• Fluency in best practices for B2B / enterprise systems architecture and design, as well as strong knowledge of usability principles and techniques.

To apply for this position, please send resume and cover letter to [email protected]

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Position: Customer Success Manager

City: Vancouver

 

Job Description:

The Customer Success Manager will be responsible for complementing D3’s innovations, best practices and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between D3 and our customers. You will be responsible for driving customer adoption and success by providing oversight, adoption recommendations, opportunities for greater service . You will perform routine health checks and assist with business value assessment to ensure our customers, the most ROI from D3. The success of this role means higher customer satisfaction, retention and expansion of D3 business.

Responsibilities and Skills:

• Serve as the primary point of contact post implementation. Assume overall customer adoption responsibility and escalation management role.
• Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value.
• Partner with internal D3 stakeholders to align account activities with the customer’s business case and strategy.
• Prepare and educate customers on new features and releases.
• Monitor and identify adoption and utilization trends, provide recommendations based upon customers’ business needs.
• Conduct periodic customer health-checks.
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
• Work with the sales team to properly sell and positions Success Services.

Requirements:

• 2+ years of customer success experience in Saas organization.
• General knowledge of cloud architecture as well as on-premise IT landscape
• Knowledge of enterprise web technologies
• Comfortable and willing to be a hands-on contributor
• Excellent communication skills, including issue tracking, triaging and crisis management
• Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information ,
• Ability to travel up to 35%

Project Management

• Ability to manage multiple customer projects simultaneously.

Problem Solving

• Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
• Identifies critical issues with ease.
• Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets.​

Communication

• Communicates with internal and external customers and all levels of management.​
• Delivers informative, well-organized presentations.​
• Understands how to communicate difficult/​sensitive information tactfully.​

Team and Customer Interaction

• Facilitates effective team interaction.​
• Communicates effectively with customers to identify needs and evaluate alternative technical solutions with customers.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.​
• Manages client expectations effectively.​

Education Required:

• A Bachelor’s degree in Commerce ,Computer Science, Information Technology or related discipline.

To apply for this position, please send resume and cover letter to [email protected]

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Position: Intermediate Software Developer

City: Vancouver

 

Job Description:

D3 is a leading provider of enterprise incident management and physical security operations solutions that deliver real-time situational awareness and enterprise-wide visibility for security, safety, human resources, legal, ethics and compliance departments at global companies. D3 customers benefit from their unmatched ability to reduce risk, respond to internal and external threats, demonstrate compliance and continuously protect their people, property and assets.

Over 100 of the Fortune 500 depend on D3’s integrated enterprise security platform to streamline and automate the entire incident, countermeasure, investigation and situational awareness workflow to provide in-depth metrics, trends, reports and to manage the performance of their global and regional departments, wherever they are located, from a laptop, desktop or mobile device.  D3 is known for its cutting-edge and award-winning technologies in web, windows, desktop, mobile (IOS, Android, and Windows mobile), and database development.

We are currently looking for a qualified Intermediate Software Developer to join our growing team.

Requirements

• University Degree in Computer Science or Engineering
• Highly motivated, proactive, efficient, reliable, organized, detail-oriented, and passionate for technology.
• 3+ years’ related Web, Windows, SQL, and Mobile software development experience
• C#, ASP.Net, HTML5/Javascript/CSS, JQuery, and Google API.
• Mobile development for IOS, Android, and Windows mobile.
• Database designing, programming and performance tuning on MS SQL server 2008/2012/2014
• MS Analysis Service and reporting Service
• Windows Server 2008/2012, and IIS 6/7/8
• Crystal Report 2010

D3 offers employees a very positive and supportive work environment with excellent salary and benefits. Most importantly we offer the exciting and challenging development platform that every developer can grow and shine.

To apply for this position, please send resume and cover letter to [email protected]

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Position: Senior Software Developer

City: Vancouver

 

Job Description:

D3 is a leading provider of enterprise incident management and physical security operations solutions that deliver real-time situational awareness and enterprise-wide visibility for security, safety, human resources, legal, ethics and compliance departments at global companies. D3 customers benefit from their unmatched ability to reduce risk, respond to internal and external threats, demonstrate compliance and continuously protect their people, property and assets.

Over 100 of the Fortune 500 depend on D3’s integrated enterprise security platform to streamline and automate the entire incident, countermeasure, investigation and situational awareness workflow to provide in-depth metrics, trends, reports and to manage the performance of their global and regional departments, wherever they are located, from a laptop, desktop or mobile device.  D3 is known for its cutting-edge and award-winning technologies in web, windows, desktop, mobile (IOS, Android, and Windows mobile), and database development.

We are currently looking for a qualified Senior Software Developer to join our growing team.

Requirements

• University Degree in Computer Science or Engineering
• Highly motivated, proactive, efficient, reliable, organized, detail-oriented, and passionate for technology.
• 3+ years’ related Web, Windows, SQL, and Mobile software development experience
• C#, ASP.Net, HTML5/Javascript/CSS, JQuery, and Google API.
• Mobile development for IOS, Android, and Windows mobile.
• Database designing, programming and performance tuning on MS SQL server 2008/2012/2014
• MS Analysis Service and reporting Service
• Windows Server 2008/2012, and IIS 6/7/8
• Crystal Report 2010

D3 offers employees a very positive and supportive work environment with excellent salary and benefits. Most importantly we offer the exciting and challenging development platform that every developer can grow and shine.

To apply for this position, please send resume and cover letter to [email protected]

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Position: Technical Business Analyst

City: Vancouver

 

Job Description:

D3 Security Management Systems (“D3”) provides products to automate, streamline and increase the efficiency of security management. The D3 solution has been implemented at many Fortune 500 companies. We offer a very challenging and fast paced, but rewarding work environment. Since inception D3 has maintained over 95% employee retention rate.

Since its inception in 2002, D3 has been a leading innovator within web and smart device based applications, with our Integrated Incident Management, Situation Management, Guard Tour, Dispatch, and Case Management systems. We provide our clients with a smarter and simpler way to plan and prepare, manage incidents and evaluate situations, respond and take right actions, and further document and analyze. Through our high level of internal talent and our dedication to customer service, we have built a reputable name in a booming industry and are just getting started. We believe in hiring the best talent to help us continue our innovation and growth and reward our employees with competitive compensation.

As a company that is growing rapidly, we’re always looking for talent and plan on adding several more dedicated application support individuals to our team within the next few months.

If you have a passion for innovative technology and are looking for the chance to join an up-and-coming company at a critical point in our growth, then you’ll find a satisfying career at D3.

As our Business Analyst, you’ll experience high visibility and the chance to work with a dedicated team committed to providing the highest level of client service. If you’re looking to have a high level of interaction with existing clients while learning a cutting-edge application, then take this highly independent role and make an immediate impact on our business.

The Business Analyst is responsible for managing several new product development efforts of medium to high complexity. As a specialist in business applications, technology and data planning, the incumbent is required to deliver specified requirements within the constraints of scope, quality, time and cost. In addition to business analysis, project management activities are a key part of this role’s duties. The candidate will liaise with D3 customers to gather, validate and manage requirements with the goal of understanding business needs and translating them into a solution. This role is a key customer-facing position within the development team.

Required Responsibilities and Skills

• Elicit requirement using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis /process mapping
• Critically evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with customers to analyze information needs and functional requirements and deliver the following artifacts as needed: functional requirements (business requirements document), use cases, screen and interface designs, data flow diagrams, workflow diagrams
• Utilize your experience in using enterprise-wide requirements definition and management systems and methodologies required
• Successfully engage in multiple initiatives simultaneously
• Work independently with users to define concepts, as well as under direction of project managers
• Collaborate with developers to establish the technical vision and analyze tradeoffs between usability, performance, and scope
• Be the liaison between the business units / customers, technology teams and support teams through which requirements flow
• Lead the verification and management of requirements throughout the project
• Consult with business units to assist with the preparation of opportunity assessments and business cases that will help rationalize project ideas to the project prioritization and selection committee
• Assist with the definition and continuous improvement of BA processes and interactions with other IT areas
• Make recommendations to improve overall effectiveness and efficiency of the business
• Direct and manage all phases of the project from inception to completion to ensure on-time
• Assemble and coordinate project team members; assign individual responsibilities
• Monitor and control all project activities, issues, changes requests and risks
• Responsible for overall quality of deliverables
• Plan and oversee the preparation and dissemination of all project communications including updates to the master project portfolio and project calendar
• Communicate with project sponsors, senior management and functional area managers and/or consultants regarding status of specific projects through formal and informal verbal and written communication methods

Experience & Qualifications Required:

• Minimum 2 years project management and/or business analysis experience in an IT or financial service firm.
• Strong analytical and problem-solving skills including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements

Education Required:

• Completion of a Bachelor’s degree in Management Information Systems, Business Administration or related field.

To apply for this position, please send resume and cover letter to [email protected]

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Position: Experienced Web/Mobile Software Technical Support

City: Vancouver

 

Job Description:

D3 Security Management Systems develops and supports the most advanced incident reporting, investigation case management, computer aided dispatch (CAD), post order and guard tour systems on the market.

D3 improves all aspects of security, governance, risk and compliance management by promoting the efficient and consistent gathering of critical data, applying best practices to manage investigations, advanced analytics to spot trends, and risk adjusted application of countermeasures to manage threats and incidents.

D3 has implemented its Incident Reporting and Case Management solutions for over 70 of Fortune 500 companies.

The Company is experiencing exponential growth and needs smart and motivated team players. We are currently looking for a qualified Technical Support Engineer to join our growing team.

The successful candidate must have a college degree in MIS, Business, Computer Science, Engineering or related discipline as well as at least 3 years of work experience as a Technical Support, System Engineer or similar position.

As a member of the Technical Support team you will be working with Fortune 500 companies to implement D3 software.

Proven business communication and interpersonal skills is a huge asset, as is strong deductive reason, problem solving, and organization abilities.

Responsibilities:

• Supporting complex Web, smart device and desktop application
• Responding to incoming customer requests for technical support
• Creating knowledge base articles and technical whitepapers, and sharing knowledge amongst customers and peers
• Gathering information of production application/deployment/server/system/network issues and doing initial troubleshooting
• Recommending known technical solutions for issues to customers, developing workarounds and solutions for bug resolution
• Properly documenting actions taken on cases opened, worked on and processed
• Escalating issues to senior level with adequate and organized information
• Taking ownership of tasks and continuously follow up to ensure the highest level of customer service and satisfaction for all clients
• Establishing good customer relationship, building up good company reputation, exploring business opportunities, and maintaining client retention
• Configuring the D3 application based on client specs
• Training client-side administrators and trainer on using the D3 app
• Supervising the loading of D3 software and utilities onto production servers and smart devices
• Recommending best solutions and practices to the client within the bounds of the D3 application
• Improving and streamlining the deployment and rollout process for maximum scalability
• Gathering client enhancement requests, conducting gap analysis, and generating initial specification
• Working well with other D3 teams
• Contributing to the ongoing improvement of internal systems and infrastructure

Required Skills:

• Business communication skills – significant client interaction will be involved, and client satisfaction is paramount to the position.
• The ability to meet deadlines, attend to detail and remain organized in a high pressure environment. D3 deploys Get Things Done ( “GTD”) work methodology.
• Computer skills
• The successful candidate should be able to learn the D3 application quickly, and provide appropriate business solutions to the client within the D3 application.
• The candidate should have a familiarity with databases and data structure, queries. Preferably working knowledge of MS SQL and Crystal Report.
• Ability to think on your feet, assessing and planning troubleshooting strategies and solution while collecting information about a customer’s issue.

D3 offers employees a very positive and supportive work environment with excellent salary and benefits.
Most importantly we offer the exciting and challenging career development platform that every employee can grow and shine.

To apply for this position, please send resume and cover letter to [email protected]

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Position: Technical Support (Night Shift)

City: Vancouver

 

Job Description:

D3 Security Management Systems develops and supports the most advanced incident reporting, investigation case management, computer aided dispatch (CAD), post order and guard tour systems on the market.

D3 improves all aspects of security, governance, risk and compliance management by promoting the efficient and consistent gathering of critical data, applying best practices to manage investigations, advanced analytics to spot trends, and risk adjusted application of countermeasures to manage threats and incidents.

D3 has implemented its Incident Reporting and Case Management solutions for over 70 of Fortune 500 companies.

The Company is experiencing exponential growth and needs smart and motivated team players. We are currently looking for a qualified Technical Support Engineer to join our growing team.

As a member of the Technical Support team you will be working with Fortune 500 companies to implement D3 software.

Proven business communication and interpersonal skills is a huge asset, as is strong deductive reason, problem solving, and organization abilities.

The successful candidate will be responsible for:

• Be the point of contact during Night Shift in supporting Web, smart device and desktop application
• Handle phone-in and email support enquiries regarding D3 software
• Provide simple troubleshooting and application configuration to end user customers
• Gathering required information of application/deployment/server/system/network issues
• Escalating issues to server support team as necessary
• Establishing good customer relationship, building up good company reputation and maintaining client retention

The successful candidate will be required to possess the following skills:

• Business communication skills – significant client interaction will be involved, and client satisfaction is paramount to the position.
• Computer skills
– The successful candidate should be able to learn the D3 application quickly, and provide appropriate business solutions to the client within the D3 application.
• Ability to think on your feet, assessing and planning troubleshooting strategies and solution while collecting information about a customer’s issue.
• Fresh graduates are encouraged to apply

Job environment and schedule:

• Monday to Friday: 11:30 PM to 5:30 AM
Saturday and Sunday: 12:00 AM to 5:00 AM
• Work at home but travel to office occasionally
• No out-of-area travel

D3 offers employees a very positive and supportive work environment with excellent salary and benefits.  Most importantly we offer the exciting and challenging career development platform that every employee can grow and shine.

To apply for this position, please send resume and cover letter to [email protected]

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Position: QA Tester / QA Analyst for Web and Mobile Applications

City: Vancouver

 

Job Description:

D3 Security Management Systems develops and supports the most advanced incident reporting, investigation case management, computer aided dispatch (CAD), post order and guard tour systems on the market.

D3 improves all aspects of security, governance, risk and compliance management by promoting the efficient and consistent gathering of critical data, applying best practices to manage investigations, advanced analytics to spot trends, and risk adjusted application of countermeasures to manage threats and incidents.

D3 has implemented its Incident Reporting and Case Management solutions for over 70 of Fortune 500 companies.

The Company is experiencing exponential growth and needs smart and motivated team players. We are currently looking for a qualified QA Tester / QA Analyst to join our growing team.

The successful candidates have ideally worked in a QA department for at least 3 years, with expert level experience using manual testing procedures and methodologies. You should be comfortable performing a variety of tasks – from product testing to functional spec review, documentation, server setup and system configuration, product release, and should be comfortable performing them independently. While not required, coding knowledge and experience are big bonus.

Key Responsibilities

• Participate in all aspects of testing D3’s web and mobile applications, including functional review, test planning, environment setup, test case creation, functional and regression testing, and bug creation and validation
• Design, deploy and maintain testing environment (Windows Server and SQL server) for functional, performance and security testing
• Troubleshoot and analyze issues during testing;
• Produce internal documentation for QA as required.
• Participate product release steps, including planning and arranging releases, writing help, participating internal training, and generating release documents
• Work closely with Deployment team to ensure smooth production installation

Required Qualification and Skills

• Diploma or University Degree (Bachelor Degree in Computer Science preferred)
• 3+ years testing on web and mobile applications
• Comfortable working with Windows Server and SQL server
• Browser based testing experience with IE, Chrome, Safari, and Firefox
• Solid understanding of T-SQL, C#, HTML, Javascript and CSS.
• Familiarity with general networking principles and domains
• Strong troubleshooting abilities, disciplined and detailed oriented
• Effective written and verbal communication skills

Desirable Experience:

• Experience with automated testing tools, Selenium or others.
• 1+ year development experience in T-SQL/C#/HTML/Javasript- Experience performance/load testing in high throughput server environment
• Experience working with virtual environment (Hyper-V/VMWare)

D3 offers employees a very positive and supportive work environment with excellent salary and benefits.
Most importantly we offer the exciting and challenging development platform that every developer can grow and shine.

To apply for this position, please send resume and cover letter to [email protected]

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Position: Cyber Security / Incident Response System Engineer

City: Vancouver

 

Job Description:

D3 Security Management Systems (“D3”) provides products to automate, streamline and increase the efficiency of security management. The D3 solution has been implemented at many Fortune 500 companies. We offer a very challenging and fast paced, but rewarding work environment. Since inception D3 has maintained over 95% employee retention rate.

D3 is looking for experienced pre-sales engineers and implementation engineers for our Cybersecurity Incident Reporting/Incident Response and our IT Forensic Case Management products. Successful candidates should be able to explain complex technical topics to an IT Security audience through RFPs, webinars, whitepapers and on-site meetings.

The position will involve the following responsibilities:

• Working with customers to define and document integration and configuration requirements
• Working with engineering to develop and scope optimal integration approaches and designs
• Installation and configuration or related software applications and network infrastructure components
• Software development to implement the integration according to specification
• Documenting the resulting integrations and configurations to ensure successful deployment and knowledge transfer

Qualifications:

Experience with security and related technologies, specifically:

• SIEM/Central loggers; IBM QRadar, HP Arcsight, Nitro, Splunk, etc.
• IDS/IPS/Signature-based network monitoring
• SQL Server, Oracle
• IIS
• Data Loss prevention systems
• Firewalls
• Forensics tools and workstations (i.e. EnCase)
• Scripting, JSON, XML
• SOC Analyst experience is a plus
• Log Analysis experience is a plus
• Experience with security monitoring and reporting tools and conducting security investigations of incidents and events

Certifications:

• EC-Council Certified Incident Handler, Certified Incident Handler (GCIH), CERT-Certified Computer Security Incident Handler (CSIH), CISSP or compatible.

Other:

• Bachelor’s Degree, plus 3 years of experience managing and implementing SIEM, A/V, Internet content filtering/reporting, malware prevention, firewalls, IDS & IPS, Web security, anti-spam technologies
• High degree of skill and knowledge in managing incident response, intrusion prevention/detection systems, SIEM, A/V, firewalls, Web security, anti-spam technologies, and network security
• Strong knowledge of advanced attack capabilities, characteristics; and of defining signatures for detecting malicious code
• Strong knowledge of national security standards, business continuity, disaster recovery, auditing, risk management, vulnerability assessments, and regulatory compliance
• Extensive technical knowledge of security industry practices and procedures
• Experience in managing confidential and sensitive investigations; strong service-orientation and demonstrable integrity

To apply for this position, please send resume and cover letter to [email protected]

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Position: Business Development Manager

City: Vancouver

 

Job Description:

Our rapidly growing organization is seeking a Business Development Manager (Hunter role) who highly motivated, professional, ambitious, driven with strong work ethic to sell D3’s suite of software for the Physical and Cyber Security market. The compensation package offers a base salary, combined with commissions with no cap as well as generous accelerators for over achievement.

Responsibilities:

The BDM will be responsible for identifying new sales opportunities and drive the sales process from initial contact to signed contract and create a tailored sales approach for each prospective client through discovery and needs analysis. Develop new client relationships to build and manage a sustained pipeline of opportunities. Develop proposals; respond to RFP’s and conduct web based and face-to-face sales presentations for prospective customers. Tenaciously prospecting, including cold calls, effective use of sales tools, and partner networking.

What You’ll Do:

• Execute an approach to your sales territory with clear emphasis on strong pipeline building
• Follow up on leads generated through marketing driven programs, prioritize and pursue additional targets in your territory.
• Perform outbound lead generation (calls, e-mails, product demos, and webinars).
• Keep an eye out for process improvement. How can you make the machine run better?
• Demonstrate your ability well within a team including sales, pre-sales and professional services
• Analyze the customer’s needs, provide product demos, present the best suited implementation program, and write proposals.
• A highly customer-focused mindset and consultative sales approach
• Must be able to learn quickly
• A stellar work ethic and proven success as a self-starter!
• Establish a tailored implementation package and negotiate its content with the customer.
• Coordinate with the team of functional consultants who will deliver the implementation.
• Follow up with customers to build a long term relationship with them.

Qualifications:

• Strong hunter profile with a proven track record of success in selling B2B Enterprise software
• Demonstration of a consistent over-achievement of client acquisition and sales revenue targets.
• Experience with vendor selection processes including RFI and RFP issuance and response management.
• The candidate should possess the experience, confidence, intelligence and determination to sell to C level executives
• Between 1 and 5 years experience in inside sales in the software sector . You have at least a Bachelor degree or equivalent by experience

To apply for this position, please send resume and cover letter to [email protected]

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Position: Software UI & UX Designer

City: Vancouver

 

Job Description:

D3 is looking for a talented, customer-obsessed B2B user experience designer to join our growing Product team. This UX designer will have a significant impact on our business as they lead and influence the design direction for D3’s suite of products.. The ideal candidate combines strong user experience thinking with exceptional visual design talent and understands how to transform business requirements into remarkably intuitive products.

Key Accountabilities:

– Participate in the planning process for new products and features
– Develop and iterate on concepts for web, mobile, and tablet design experiences in a fast-paced team environment
– Develop and contribute to wireframes, mockups, and interactive prototypes
– Own the production of world-class designs and documents for presentation to engineers, product managers and senior executives
– Refine your designs, considering live customer data and usability Alpha product tests
– Assist in the development and evaluation of personas, user stories, and usability studies
– Work with a top-notch engineering team to implement solutions based on your design

Basic Qualifications:

– Bachelor’s degree in Design or related field, and commensurate experience
– 3-5 years of experience as a user experience designer, interaction designer, visual designer, or similar role
– Expertise with Adobe Illustrator and Adobe Photoshop; proficiency with other tools of the design trade, such as InDesign, Visio, Omnigraffle, Fireworks, Dreamweaver
– Fluency in best practices for web-based information architecture and design, as well as strong knowledge of usability principles and techniques
– Demonstrated experience with building user interfaces across a range of platforms including desktop, tablet and mobile
– Experience working in a collaborative team and working directly with software development engineers for implementation of designs
– An online portfolio or samples of work demonstrating experience creating great user-centered design solutions within B2B is a requirement for application
– Ability to work well under pressure

Additional Qualifications:

– Strong time management skills and the ability to be self-directed when needed.
– Ability to create interactive prototypes in HTML, JavaScript, AngularJS, Flash,  server side scripting language or similar tools.
– Solid written and verbal communication skills with the ability to present a strong rationale for design decisions.
– Demonstrated history of acquiring user ideas (e.g., conducting usability studies, performing user research) is a big plus.

To apply for this position, please send resume and cover letter to [email protected]

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Position: Pre Sales Systems Engineer

City: Vancouver

 

Job Description:

D3 Security Management Systems (“D3”) provides products to automate, streamline and increase the efficiency of security management. The D3 solution has been implemented at many Fortune 500 companies. We offer a very challenging and fast paced, but rewarding work environment. Since inception D3 has maintained over 95% employee retention rate.

The Role

The Pre Sales Systems Engineer (SE) is a customer-focused technical sales professional who provides high level pre sales support and guidance to customers and collaborates with Business Development Managers (BDM) and partners to recommend and develop appropriate customer solution offerings. The SE acts in a consultative fashion and is looked to as an expert in his/her field by the account team, channel partners and customers.

Responsibilities

• Provide pre-sales assistance for sales opportunities to customers and partners. Including configurations, trend reporting, business Vertical requirements of D3 products. Refine and research technical and Business requirements of the opportunity.
• Partner with D3 BDM in account planning and building customer relationships.
• Own the technical sales process and deliverables from opportunity identification, RFP through to closing.
• Create and deliver customer-facing presentations covering products and solutions.
• Define solution options and articulate the benefits of D3 products
• Act as an interface between the Sales organization and technical staff to resolve outstanding issues
• Provide reporting and feedback on customer accounts and field activities to Sales, Product Management and Engineering
• Work closely with customers in the design and implementation/integration of D3 products
• Understand the customer’s business drivers and how to map these to customer security requirements, including identification of requirements for specific industry issues.

Requirements

• Bachelor Degree or Masters Degree in Computer Science or related discipline
• 3 plus years pre-sales experience in the software industry; preferable security industry
• Working knowledge of MS SQL, .Net, Scripts and Report writer tools; Crystal, OLAP, SQL Query

Additional Qualifications

• Strong leadership skills with the ability to prioritize and execute in a methodical and disciplined manner. Set and manage expectations with senior stake-holders and team members
• Excellent communication and presentation skills with the ability to present to a variety of external audiences, including being able to interact with senior executives
• Exceptional written communication. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of D3 products and solutions
• Understand and be conversant about D3 competitors, their solutions, strengths, weaknesses, opportunities and threats

To apply for this position, please send resume and cover letter to [email protected]

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D3 Security Management Systems Inc.

Suite 1000
1090 West Georgia Street
Vancouver, British Columbia
V6E 4V2
Canada

Sales

Phone: 1-800-608-0081 (Ext. 2)

Email: [email protected]

Support

Phone: 1-800-608-0081 (Ext. 1)

Email: [email protected]

Admin

Phone: 1-800-608-0081 (Ext. 110)

Email: [email protected]